SUPPORT

Support

Use the appropriate support path for account, course, enrollment, credential, or technical questions.

Existing members

Sign in first so support questions can be tied to the correct Academy account and role.

Open Member Sign In →

Prospective learners

Review current course information or start an Academy application for admissions-related questions.

Browse Courses →   Apply →

Credential verification

Use the public verification tool for Academy-issued credential IDs.

Verify a Credential →

Technical issue checklist

  1. Refresh the page or reopen the app.
  2. Confirm you are signed into the intended account.
  3. Check your network connection.
  4. If the interface does not refresh correctly, close and reopen the installed app or clear the site cache.
When reporting a technical issue, include the page, the action you attempted, and the exact error message. Do not include passwords, access tokens, payment credentials, or patient-identifying information.